Terms and Conditions

Booking Confirmation

Workshops involve planning, deposits and other commitments to venues and equipment and to book guest instructors and speakers. Therefore, for your place to be confirmed, payment is due in full at time of booking.

After your booking/payment confirmation you will generally not be sent further correspondence (with some exceptions). Details about the workshop/seminar are provided in the ADDITIONAL INFORMATION section on each event page. Please make sure to read it before you book, as it may help you decide whether it is the right event for you and your dog.

Your Personal Details

By booking your place, you agree to be contacted by Email, phone or post about our events. Enjoy Your Dog will store your contact details, but will not share them with third parties beyond the requirements of event management.

Our online payment method enables you to carry out a secure transaction without full card numbers being stored at our end.

Transferring Your Booking

The place you booked is yours only and anyone you may want to bring along will need to have purchased their own ticket. However, should you be unable to attend an event you have already booked, you can offer your place to somebody else suitable, as long as you inform us, with their consent, of their name and contact details (Email address and phone number – mobile if possible). Please send this information to events@enjoy-your-dog.co.uk

Refunds

75% of fees paid – six or more months prior to the event,
50% of fees paid – between six and three months prior,
No refund less than three months prior to the event.

Event Cancellation

On the rare occasion that an event is cancelled at our end due to speaker’s illness, unsuitable weather* or it being under-subscribed, we aim to inform you within at least one week of the event date. A full refund of the cost of the event will be issued, less payment processing fees charged by our payment handling provider. Please note that we cannot accept liability beyond the course fee, hence refunds do not cover fares or accommodation.

*Note that most of our workshops will go ahead in any weather.

Event Content

While we carefully select guest speakers to offer you an interesting and varied events schedule, we ultimately have no control over their content and cannot be held liable for opinions they express. Since it is the speaker who provides information to promote their workshop, any complaint should be made to them directly.

Certificates of Attendance

While we don’t issue certificates by default, we may be able to provide you with one on request. If you do require one, please get in touch in good time before the workshop, so we can coordinate with the speaker.

Photos and Videos

We may take photos or videos for social media, advertising or instructional use (which in some cases may be part of the learning event itself). We also like to close our workshops with a group photo in which we hope to see you. If you do not wish to appear in photos or videos at all, please let us know at the beginning of an event. We don’t expect you to give a reason.

Please feel free to further share our photos or videos posted in the public domain, but keep in mind that in most cases they will be watermarked and must remain so. Should anything you obtain from us or our online pages not be watermarked, please credit us with: ‘Photo credit: Enjoy Your Dog‘ (including website or social media link). Any potential use of our photos and videos for the purposes of promoting your business must be agreed with us. We can in some cases provide photos that are not watermarked, please contact us to discuss.

Workshops with Dogs

All dogs attending should be fully protected by vaccination (boosters at the required intervals or titre testing). Do not bring a bitch in season or a sick dog to a workshop – you can, however, still benefit from attending without a dog. Please note that we cannot refund or reduce your handler fee but you may be able to find another handler to take your place (refer to the Transferring Your Booking section) and buy a spectator place instead.

If your dog is reactive, it doesn’t necessarily mean that you cannot bring it to an event, but please read the event details and contact us to discuss before you book.

Workshop Etiquette

During a workshop, keep your dog close, under control and on a lead unless otherwise instructed during an exercise. Don’t allow your dog to approach other dogs or people and do not approach other dogs yourself without prior agreement by their handler. The instructor has the right to remove a dog and handler from the event if they feel a situation is not managed adequately, therefore putting other participants at risk.

Handlers are responsible for their dog’s welfare during a workshop and should discuss with the instructor if they feel that an exercise is unsuitable for their dog or they would like to give their dog a break from participating in an activity.

Harsh handling is strongly discouraged at Enjoy Your Dog. If it continues after an initial notice, the dog and owner will be asked to leave.

Should your dog relieve themselves before or during class, anywhere in or outside the training area, please clean up and take the waste to the nearest bin. As far as possible, encourage your dog to relieve itself before the workshop.

Disclaimer

Enjoy Your Dog cannot accept responsibility of any injury, loss or damage to person, dog or property that occurs whilst attending an event.